To guarantee that you are fully satisfied with your purchases, we are happy to exchange within 3 days with a valid receipt. Returned item’s condition must be unworn, unused with all price tags plus barcodes intact (if there were any) along with the original packaging & if your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. You can make a return request only within 3 days. Your product may be eligible for a refund or replacement depending on the product category and condition.
Inside Dhaka :
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- 60 BDT for returning the product for any reason.
- Customers can exchange with any other product from Mashuka.
- For exchange, the customer must receive the delivery, make the payment, and keep the product unused. The Customer Care team should be informed by calling: +8809613820368 within 2 days of receiving the delivery.
- The customer has to mention the size and color of the desired product that they want to exchange with.
- We will send the exchanged product. While receiving the new product customer has to return the previous product to the deliveryman.
- In the case of exchanging with a product of higher value, an additional amount must be paid during exchange delivery. In case of exchanging with a product of lower value customer will get a partial refund in store credit that can be used for future purchases on our website.
- Customers can exchange any ordered product for 1 time only.
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Outside Dhaka :
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- If the customer is from out of Dhaka, the product must be returned to our office first via any courier service. After receiving the product we will send the exchanged product.
- Other terms and conditions will remain the same as above.
- Unfortunately, the customer must pay an additional delivery charge of Shundarban/ S.A Paribahan to return the product to our office. Mashuka will bear the cost of re-sending the exchanged product.
- Delivery Charge for Returning outside of Dhaka has to be provided or have to send the product to us Through any local trusted Courier Service.
- Please note that some products are not eligible for a return if the product is “No longer needed”. To return a product please fill up this form to make A RETURN REQUEST
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For any further assistance feel free to contact us
If your product is eligible for a refund, and you have a valid reason to refund then you can request a refund for your order. The refund will be only for the product, not for the delivery charge.
To request a refund please contact our customer service through chat – Chat With Us
and let us know the reason and details.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone quality control (1-2 working days), the expected refund processing times are as follows:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Gift Card | Refund Voucher | 1-2 working days |
| Cash on Delivery (COD) | Bank Deposit / Mobile Payment (through bkash/nagad/rocket) | 4-5 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
