To guarantee that you are fully satisfied with your purchases, we are happy to exchange within 3 days with a valid receipt. Returned item’s condition must be unworn, unused with all price tags plus barcodes intact (if there were any) along with the original packaging & if your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. You can make a return request only within 3 days. Your product may be eligible for a refund or replacement depending on the product category and condition.
Inside Dhaka :
- 60 BDT for returning the product for any reason.
- Customers can exchange with any other product from Mashuka.
- For exchange, the customer must receive the delivery, make the payment, and keep the product unused. The Customer Care team should be informed by calling: +8809613820368 within 2 days of receiving the delivery.
- The customer has to mention the size and color of the desired product that they want to exchange with.
- We will send the exchanged product. While receiving the new product customer has to return the previous product to the deliveryman.
- In the case of exchanging with a product of higher value, an additional amount must be paid during exchange delivery. In case of exchanging with a product of lower value customer will get a partial refund in store credit that can be used for future purchases on our website.
- Customers can exchange any ordered product for 1 time only.
Outside Dhaka :
- If the customer is from out of Dhaka, the product must be returned to our office first via any courier service. After receiving the product we will send the exchanged product.
- Other terms and conditions will remain the same as above.
- Unfortunately, the customer must pay an additional delivery charge of Shundarban/ S.A Paribahan to return the product to our office. Mashuka will bear the cost of re-sending the exchanged product.
- Delivery Charge for Returning outside of Dhaka has to be provided or have to send the product to us Through any local trusted Courier Service.
- Please note that some products are not eligible for a return if the product is “No longer needed”. To return a product please fill up this form to make A RETURN REQUEST
For any further assistance feel free to contact us